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Equilibrium Gold and Platinum support plans offer the features below. To find out more information about purchasing and using these support plans, see the individual programs pages. Or purchase Gold and Platinum Support.
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RESPONSIVE SERVICES |
GOLD |
PLATINUM |
|
Web-based Support |
X |
X |
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Unlimited E-mail Incidents |
X |
X |
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8 Hour Support Coverage, Monday through Friday |
X |
X |
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5 Telephone Incidents |
X |
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Unlimited Telephone Incidents |
|
X |
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Max. 4 Hour Response Time |
X |
|
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Max. 2 Hour Response Time |
|
X |
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Free updates and software bug fixes |
X |
X |
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E-mail notification for new releases and downloads |
X |
X |
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